Returns and exchanges

Return, exchange and refund conditions on the site www.supractiv.paris held by the company Dermway Paris

Return procedure

Rest assured, if all or part of the order does not suit you, you have a withdrawal period of 14 days following receipt of the products.

Each returned product must be in its packaging, in new condition and therefore never used.

Before returning your purchase, please send us a request via our contact form with your order number, in order to obtain a return form to complete.

Once the returns form is completed, please place it in your return package.

Send the package to the following address: 

Dermway Paris / SUPRACTIV
10 Bapst Street
92600 Asnières sur Seine, FRANCE

We recommend that you insure your package and opt for shipping with tracking and delivery against signature. Dermway Paris declines all responsibility in the event of loss of your package.

Returns without a form will not be taken into account.

Return shipping costs remain your responsibility.

Refund

Your refund request will be processed as soon as possible.

Upon receipt of the package, we will send you an e-mail notifying you of the status of your request.

The refund will be made on average within 10 working days from receipt of the package.

Reimbursement is made via the payment method used for the purchase.

We do not reimburse shipping costs related to the return of your products.

We do not refund purchases made at other retailers. Only products ordered on our site will be refunded.